Help Center
FREQUENTLY ASKED QUESTIONS
Do you offer free shipping?
Yes, we offer free shipping on all orders above €50,-
What is the estimated shipping time?
All orders placed Monday through Friday (during non-promotional periods) before 15:00 (CET) will ship on the same business day. Any orders placed after the cut-off time or on Saturday and Sunday will ship on the next business day (Monday through Friday).
Please note: Orders placed during special promotions (such as Black Friday/Cyber Monday) and holidays may require additional processing time due to the higher volume of orders. Please allow an extra 1-2 days for order processing.
Which countries do you ship to?
We currently ship to:
- The Netherlands
- Belgium
- Germany
- France
- Italy
- Spain
I want to track my order.
If you’ve placed an order, you can go to the account section and log in with your email. There, you’ll find all the information about your order.
I want to edit or cancel my order.
Once your order has been placed, it is processed almost immediately and sent to the warehouse for shipment. To ensure your order reaches you as quickly as possible, no changes can be made at this stage.
This means we cannot cancel or modify your order, including but not limited to:
- Canceling your order or removing items from your order
- Changing the color or size of items
- Adding items to your order
- Changing your billing or shipping address
- Modifying the payment method
- Changing the shipping method
- Adding or removing a gift card
I would like to return my items.
You can return your items via our help center or by clicking on this link.
What are the return costs?
The cost to return an item is €6.95, which covers the shipping label and processing fees. Items can be returned within 30 days of purchase.
What payment methods can I use?
We offer a variety of payment options, including Apple Pay, Google Pay, credit cards (Visa, Maestro, Mastercard, American Express, and UnionPay), iDEAL, and PayPal.
Where can I apply my discount code?
You can apply your discount at the checkout page.
Can I apply my discount code on sale items?
No, unfortunately you can only apply discount codes on full priced items.
Can I apply multiple discount codes?
No, unfortunately you cannot stack discount codes at checkout.
Do you offer free shipping?
Yes, we offer free shipping on all orders above €50,-
What is the estimated shipping time?
All orders placed Monday through Friday (during non-promotional periods) before 15:00 (CET) will ship on the same business day. Any orders placed after the cut-off time or on Saturday and Sunday will ship on the next business day (Monday through Friday).
Please note: Orders placed during special promotions (such as Black Friday/Cyber Monday) and holidays may require additional processing time due to the higher volume of orders. Please allow an extra 1-2 days for order processing.
Which countries do you ship to?
We currently ship to:
- The Netherlands
- Belgium
- Germany
- France
- Italy
- Spain
I want to track my order.
If you’ve placed an order, you can go to the account section and log in with your email. There, you’ll find all the information about your order.
I want to edit or cancel my order.
Once your order has been placed, it is processed almost immediately and sent to the warehouse for shipment. To ensure your order reaches you as quickly as possible, no changes can be made at this stage.
This means we cannot cancel or modify your order, including but not limited to:
- Canceling your order or removing items from your order
- Changing the color or size of items
- Adding items to your order
- Changing your billing or shipping address
- Modifying the payment method
- Changing the shipping method
- Adding or removing a gift card
I would like to return my items.
You can return your items via our help center or by clicking on this link.
What are the return costs?
The cost to return an item is €6.95, which covers the shipping label and processing fees. Items can be returned within 30 days of purchase.
What payment methods can I use?
We offer a variety of payment options, including Apple Pay, Google Pay, credit cards (Visa, Maestro, Mastercard, American Express, and UnionPay), iDEAL, and PayPal.
Where can I apply my discount code?
You can apply your discount at the checkout page.
Can I apply my discount code on sale items?
No, unfortunately you can only apply discount codes on full priced items.
Can I apply multiple discount codes?
No, unfortunately you cannot stack discount codes at checkout.
DIDN'T FIND WHAT YOU WERE LOOKING FOR?
REQUEST A RETURN
Need to return an item? No problem! Use this button underneath to quickly initiate your return. Simply follow the steps to create a return request, and we’ll guide you through the process. Once completed, you’ll receive all the details to ship your item back to us. Our return policy allows you to return items within 30 days of purchase.